Refund and Returns Policy

Last Updated: July 29, 2024

Thank you for shopping at zanquix.top. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • With all original tags and labels attached.
  • Accompanied by the receipt or proof of purchase.

Items that do not meet these conditions may not be accepted for return or may be subject to a restocking fee.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids/gases.
  • Customized or personalized items.
  • Sale items (unless defective).

Please contact us if you have questions or concerns about your specific item.

3. How to Initiate a Return

To start a return, please contact us at [email protected] or call us at 904-838-3557. Please provide the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your return request is approved, we will provide you with detailed instructions on how and where to send your package. Please do not send your item back to the manufacturer or to our company address without first obtaining a return authorization from us.

4. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the reason for the return.

We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on our inspection.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet after the expected processing time, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will guide you through the process.

7. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • Company Name: Lanze Loti
  • Website: zanquix.top
  • Address: 2035 Brannon Avenue, Jacksonville, FL, US
  • Email: [email protected]
  • Phone: 904-838-3557